Operational SMS scheduling platform for licensed home care agencies — keeping caregivers, clients, and families connected.
ShiftCare is a U.S.-based operational software platform designed exclusively for licensed home care agencies. We provide real-time shift scheduling, cancellation management, and automated caregiver coverage coordination via SMS.
Our platform enables home care agencies to send time-sensitive transactional notifications to their employed caregivers about scheduled work shifts — including confirmations, cancellations, and coverage requests. Family members of clients receive arrival and schedule update notifications.
All message recipients are existing employees or registered family contacts who have provided explicit written consent. No marketing messages are sent through our platform.
Real-time SMS notifications to caregivers about their scheduled shifts, including start times, client details, and address.
Automated handling when a caregiver cancels — instantly notifying backup caregivers to claim open coverage.
AI-powered SMS outreach to eligible backup caregivers to fill open shifts with minimal manual intervention.
Automatic SMS updates to registered family contacts when caregiver coverage is confirmed for their loved one.
Secure self-service portal for caregivers to view their schedule, clock in/out, and access pay stubs.
Administrative panel for agency managers to manage shifts, caregivers, and view real-time coverage status.
Message types sent: Shift confirmations, cancellation notices, coverage requests, verification codes, and family arrival notifications.
Recipients: Employed caregivers and registered family contacts who have provided written SMS consent during onboarding (via Form SC-100).
Message frequency: Varies based on the caregiver's shift schedule. Typically 1–5 messages per shift day.
Opt-out: Reply STOP at any time to opt out of SMS notifications. Reply HELP for support.
Standard message and data rates may apply.
View our Privacy Policy and Terms of Service for full details.